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Support Engineer, Managed Operations

Dettagli della offerta

Job ID: 2657254 | Amazon Web Services Development Center Germany GmbH - R28
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.
Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.
The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.
BASIC QUALIFICATIONS - Experience maintaining software systems or related fields.
- Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).
- Solid understanding of Linux and networking fundamentals.
- Experience decomposing complex problems into simple, straight-forward solutions.
- Experience proactively solving problems before they occur.
PREFERRED QUALIFICATIONS - Familiarity operating services in AWS.
- Experience actively mentoring junior engineers.
- Familiarity in at least one scripting language such as Bash, Python, or Ruby to automate tasks.
- Familiarity across common technology domain areas, such as hardware, software, networking, and operating systems.
Amazon is committed to a diverse and inclusive workplace. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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