Title: Support Engineer Location: Remote Openings: 1 Type: Full Time Hire Description We are looking for a self-motivated Support Developer with a Ruby background.
You will be part of an Engineering team that delivers branded communities for our healthcare clients and supports our internal application support needs.
Responsibilities Support our Client Success Team as they serve our clients all over the world Work with our designers to deliver branded online communities for our clients, and maintain them over time Troubleshoot issues in our production environment, escalating to the on-call Engineer as needed Support Engineering team with code reviews and collaboration Generate ad hoc and regularly requested activity reports for clients Run reports and scripts using our MySQL database Enhancing applications by identifying opportunities for improvement Respond to tickets in a timely and professional manner Support our US designers by creating assets from provided mocks Support our QA team by assisting to diagnose errors in the staging environment Help develop internal tools for manipulating data Understand requests and how they translate in application features Collaborate with a team of IT professionals to set specifications for new applications Write high quality source code to program complete requests Troubleshoot and debug applications Conduct peer demo testing Develop technical documents and handbooks to accurately represent application design and code Requirements At least three (3) years of development experience At least three (3) years in a support role Strong SCSS/CSS, Javascript, and HTML skills Strong SQL experience (database is MySQL) Able to work flexible hours, long-term you may be supporting clients internationally (Hours will be 5am - 1pm EST) Preferred Skills: Liquid template experience Full-stack and/or Ruby on Rails experience Experience with asset/logo creation is a plus Experience in designing and building applications Ability to program in at least one programming language such as C#, Java (J2EE) etc.
In-depth knowledge of programming for diverse operating systems and platforms using development tools Excellent understanding of software design and programming principles.
Benefits Health Care Plan (Medical, Dental Vision) 401K Life Insurance Paid Time Off (Vacation, Sick Public Holidays) A work/life balance beyond compare.
And we mean it!
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