Support Assistant Verona, Italy

Giving advice on the correct use/configuration of the applicationsManaging the customer/Company communication in relation to the Customer Support ServiceChecking and monitoring the provided support levelsEditing and updating internal and external documentationReceiving, analysing and managing the perfective changes requested by the client after their releasePossibly delivering training to customers about Trueblue's systemsREQUIREMENTS: Experience in customer management in the consulting and post-sales fieldExperience in team workAutonomy in the organization of work according to prioritiesOrientation to individual and team resultsAbility to analyse and understand requests and assigned activitiesCommunication, management and information sharing skillsUse of computer tools, such as: PC/iPad/tablet, Microsoft Office suiteKnowledge of English at C1 levelTHE FOLLOWING WOULD BE AN ADVANTAGE:Knowledge of a further foreign language among German, French and Spanish will be a plusKnowledge and use of web conferencing tools
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