ABOUT US Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery. SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end. A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future YOUR ROLE As a support architect, you will work with customers as a trusted advisor, guiding them in defining the best solution for their requests and providing proactive improvement suggestions for solution efficiency as well as product feature evolution in the area of Bank Analyzer. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction, and change management standardization in accordance with compliance requirements. You will be diligent about ensuring best practices and pragmatic about ensuring that our customer's success is maintained. This position typically works under limited supervision and direction, regularly exercising discretionary decision-making to shape this role as you see fit. YOUR RESPONSIBILITIES Develop complex frameworks covering diverse topics and requirements such as compliance, business processes, quality assurance, and diverse landscapes. Evaluate risks, impact, and estimation for change requests and other customer requests in the area of Bank Analyzer. Align and build strong relationships with key stakeholders from product support, engineering, and service delivery as well as across different divisions of SAP Fioneer. Ensure continuous improvement and development through defining service enhancements and improvement roadmaps. Establish the trusted advisor role at customer and ensure customer satisfaction. Anticipate customer needs and deliver high-quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients. YOUR PROFILE Strong experience in an architectural role with a focus on identifying innovation potential with customers. Strong experience in the financial services environment as a Bank Analyzer Expert. Experienced in application value discussions and identifying innovation potential. Strong experience in stakeholder management at all levels, delivering clear status on service delivery and efficiency. Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences. Previous experience in working with business stakeholders as a technical expert. Experience planning and coordinating technology resources balanced against operational needs. Open-minded, innovative thinker, and adaptable to changes, enjoying working in an agile environment. Proficient in English; Italian is an asset. SKILLS Thought Leadership: Ability to guide, inspire innovation, motivate others, share knowledge, and drive agreed goals based on expertise and industry perspective. Innovative Thinker: Ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and managing complex issues. Good communication and presentation skills: Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders. Industry Knowledge: Expertise in business processes, ideally in financial services. Team player: Ability to build strong relationships with fellow team members. Solution Architecture: Expertise as a solution architect and trusted customer advisor. WHAT WE OFFER Opportunity to shape the fast-changing financial services landscape. Flexibility to work and gain experience in different areas of the company as you grow your career. Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio. Work with some of the smartest and most driven individuals around the world. Competitive compensation package and countless growth opportunities. Flexible working policy, so you can work when and where it's comfortable for you. Unparalleled impact, exponential growth, the best of both worlds, bold innovation, and constant development. Lean hierarchy environment with a focus on your growth in providing individual career paths. WELCOME TO THE WORLD OF FIONEERS At Fioneer, we combine rock-solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient, inclusive, and future-fit. We are investing in and building the financial services platforms and offerings that can help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leaders in today's world and will be the leading foundation for our clients' success in the future. Join us if you want to be part of creating the FSI world of tomorrow and enter into a future-proof career. 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