Overview:
As Supply Chain Supervisor, you will be responsible for the coordination between the sales force and the services and operations. This person supports the commercial activities of the sales employees and manages all internal and administrative sales office activities and sales order processing. This role plays a key part in ensuring the supply of our product for the dedicated region, working closely with supply chain planning and the warehouse team to ensure timely delivery of products to customers.
Responsibilities: Order intake & verification of specific requirements for order processing (product specs, sales & transport prices, incoterms, financial arrangements, …)Liaison with inventory team for on-time availability of productsTransport arrangements & follow up on on-time collection and deliveriesCoordination of on-time supply of the export documentation via various sources (chamber of commerce, FAVV, Customs, transport providers, …)Managing transport, including tracking performance of carriers, evaluating and participating in performance meetings, and evaluating different/new carriersWorking on a variety of logistics projects related to Kemin's network of warehouses and transportation.Keeping Kemin's transportation model up-to-date and initiating projects whenever necessary.Bringing any shipment issues to management and communicating with other key areas of the business (sales, customer service, operations, etc.).Providing input for operations planning, forecast, and inventory managementKey contact person for salesInternal coordination and administration to support the sales activities of the dedicated regionSmooth order processing with optimal economic efficiency and maximum customer serviceMaintain administration and customer files for the sales areaProactively participate in order prediction by running reports and contacting customersCollect, check, and maintain information on master dataPrepare colleagues as backup and act as backup during absence, for both customer service and logisticsProvide timely and accurate customer services, ensuring procedures are followedPrepare offers and quotations in line with established procedures and approvalsInvestigate and coordinate customer credit applications in cooperation with the financial departmentTimely and accurate communication, administration, and documentation on customer services and sales activities (internally and externally)Plan shipments and provide instructions to the warehouse on the preparation of deliveries, if relevantBook transportation for timely deliveries in line with the selected approved transport contracts and optimal economic efficiency, if relevantCollect, check, and maintain information on master data for logistics (e.g. products, customers, contracts), communicate changes to the system controllersKeep accounts receivable in line with the countries' requirementsQualifications: Experience in a supply chain/customer service environmentStrong client-facing skills and bias for action (works proactively)Must be fluent in EnglishCustomer-focused team playerGood communicatorWell organized and accurateFlexible in adjusting to organizational needsTakes initiative
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