Supply Chain And Customer Service Manager

**COMPANY**
Important American branch in the FMCG small household appliance sector
**ROLE**
Improve the efficiency and effectiveness of the supply chain to achieve the highest level of customer satisfaction.
**Responsability**
Promote the performance of the customer service team
Manage and control the Customer Order process up to invoicing, guiding the resolution of any issues.
Owner of local forecasting activities - Interact with the international team of supply / demand planners.
Manage local third-party suppliers to ensure adequate service levels and competitive costs
Material and warehouse management.
Manage inventory levels and ensure alignment of local inventory with parent company.
Provide analysis (operational and economic KPIs), forecast, audit and reporting support to identify recommend and implement cost saving improvements for existing operations.
Coordinate 2/3 people.
**REQUIREMENT**
Bachelor degree in Economics / Management Engineering
Fluent in English
Proficiency in Microsoft office suite in particular **excel**
3-5 years of SAP experience
Previous experience minimus 3+ years
Proactive adaptable and committed
Reliability organization teamworking
Ability to work under pressure
Problem solving attitude
**LOCATION**
SOUTH MILAN
**Experience**:
- supply chain management: 3 years (required)
- SAP: 3 years (required)
**Language**:
- english fluent (required)