Title: Supplier Ticket ManagementLocation: Rome, ITAre you our new Supplier Ticket Management Advisor?Who we are looking for:We are looking for recent Graduates in Engineering (or young technicians with a mechanics Diploma) to support one of our key customers, a leader in the mobility solutions industry, in the technical helpdesk activities.
We are strongly committed to talent management and development and we are searching for young professionals ready to start a challenging career path, offering them a consistent professional growth within our consultancy activities and services applied to the vehicles.Duties and Responsibilities:Support the assistance network through the management of the support tickets.
Main duties and responsibilities include:Use of the Customer authority IT system;Support for managing and solving user issues;Management of operational authority requests (e.g., support on procedures to follow);Authorization requests.Support for case management opened by:Customer;Customer Service;Legal;Technical Service.Contact the network where the vehicle is hospitalized to:Verify that the network has uploaded the technical claims in the authority tools;Manage requests for mechanics authorizations;Reverse the fees in case of car stops declared unrepairable (wreck) or expired contracts;Verify contract extensions.Requirements:Bachelor or Master degree in Engineering (Mechanics, Electronics, Automotive, etc.)
or Mechanics Diploma;Teamworking;Initiative and independence;Excellent verbal and written communication skills;Interpersonal skills;Results-oriented mindset;A flexible and yet structured approach;Ability to handle multiple tasks, think and plan ahead, and build in contingencies;Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements;High level of computer literacy, especially MS Office;Working pattern:Rome.What we offer:We offer professional growth first.
The compensation package will be discussed during the interview and related to the actual experience and skills gained.MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.
This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
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