Role Mission: Subject Matter Experts Life (SMEs) are definitive sources of knowledge who contribute their expertise to enhance organizational efficiency.
They evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met.Main Responsibilities:Apply subject expertise to evaluate Life business operations and processes.Identify areas where Life technical solutions can enhance business performance.Consult across business operations, providing mentorship and contributing specialized knowledge.Recommend technical solutions and determine software development requirements.Provide subject matter expertise and guidance to IT developers throughout the software development life cycle.Oversee the development, testing, and implementation of technical solutions.Assess whether technical solutions meet defined requirements.Verify technical reference materials, including user guides, training manuals, and system requirements.Ensure accurate representation of expertise before distributing technical solutions to end-users.Document processes and disseminate information to all relevant stakeholders.Hard Skills:Knowledge of Life business processes and IT-related capabilities.Proficiency in solution shaping, with the ability to translate business needs into technical solutions.Expertise in design authority management, encompassing customer demand management, RD interlock solutioning, and solution platform configuration.Understanding of regulatory compliance and security standards applicable to insurers.Familiarity with IT architectures, including cloud and on-premise solutions, as well as SaaS applications.Other Relevant Skills:Team management skills.Customer-centric mindset.Strong problem-solving and decision-making abilities.Conflict resolution and negotiation skills.Collaboration and cross-functional teamwork capabilities.Ability to identify and maximize business opportunities.Effective communication with internal and external stakeholders.Mentorship mindset.
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