Company Description
Join our team at Convergint Federal (CF).
Become part of one of the nation's leading security integrators for the U.S. Federal Government.
CF is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint.
CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally.
SigNet is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems.
We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.
Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.
We offer a variety of programs and exceptional benefits to all our colleagues:
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more
**Job Description**:
At Convergint, our greatest strength is our people.
Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities.
Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment.
We seek experienced leaders in **IT Helpdesk support in Naples, Italy.
**
**Responsibilities include**:
**IT HELPDESK LEAD**
- Be the focal point for the customer
- Manage IT helpdesk to address and resolve trouble tickets.
- Initiate, track, and manage Request for Changes (RFCs) required to satisfy user requirements.
- Utilize, if available, the site designated trouble ticket and RFC tracking system, or implement a mechanism to track trouble tickets and RFCs if a tracking system is not available.
- Provide project planning support, coordination with stakeholders, requirements gathering support, project monitoring support, and project status reporting for RFCs.
- Track assignments or allocations of IT systems, its subcomponents and peripherals when required
**Qualifications**:
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- Technical skills and experience related to leading a IT Helpdesk
- Solid technical aptitude.
- Good verbal, written and interpersonal communication skills
- Basic organizational skills and the ability to handle multiple service needs simultaneously
- Must be a self-starter and work well with direct supervision.
- Must meet IAT Level 2 requirements with a certification in CCNA Security, CySA+ **, GICSP, GSEC, Security+ CE, CND OR SSCP
- Must hold an active Secret Clearance
**Education**: High School Diploma or equivalent.
Technical Training.
**Minimum Experience**: Eight (8) years of hands-on experience in computer systems operations
**Preferred Experience**: (but not required):
- Leadership experience.
- Prior Navy related experience.
Additional Information
Convergint Federal is an Equal Opportunity Employer who is committed to workforce diversity.
Minorities/Females/Disabled/Veterans are encouraged to apply.
Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin.
We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
**Additional Information**
EOE/M/F/V/D