Student & Academic Services Manager / Milan SchoolsJob Summary:
The Student & Academic Services Manager, under the coordination of the Country Italy Academic Planning, Student service & Accreditation Senior Manager, is responsible for planning, managing and monitoring educational activities (lessons, seminars, workshops, language courses, exam sessions, dissertation sessions, etc.) and ensuring a high-quality experience for all students of the Istituto Marangoni Milano Fashion and Design Schools. The role works closely with the Directors of Education and Program Leaders to ensure that educational programs (undergraduate, postgraduate, intensive, short courses, etc.) are organized and delivered optimally and that students receive the support needed throughout their studies. He/she ensures the proper planning and organization of all educational activities, making a significant contribution in terms of innovation, quality, and effectiveness.
Key purpose of the role: COURSE PLANNING – Coordinates the development and finalization of the Teaching Assignment and the timetable of teaching activities, incorporating the guidance of the Directors of Education and Program Leaders, and contributing to comply with established procedures and timelines for gathering information and sharing with faculty and students, managing their communication processes; ensures the arrangement of schedules of educational activities by assigning the most suitable classrooms and spaces (optimizing occupancy), based on the needs of individual educational programs and the number of students enrolled per course, carefully monitoring class composition and ensuring the quality and consistency of schedules. In agreement with the Facility department, supports in planning the use of space for events (open days, other promotional activities, other academic activities, such as language courses, short courses, etc.) by optimizing their scheduling in coordination with the conduct of teaching activities. Ensures the proper management of students' academic careers, exam sessions, thesis sessions, in compliance with the current Academic Regulations, the guidance of the Directors of Education and Program Leaders. Contributes to the planning of Graduation Ceremony and other academic events. Supports technology development and facilitates the implementation of new solutions and procedures for quality management of students' educational activities and academic careers.
ACADEMIC STUDENT SUPPORT - Guarantees the quality of student support activities during the academic career and course attendance, ensuring the effectiveness and timeliness of responses and solutions, interacting where necessary with other departments; organizes and manages interviews in cases of special academic situations, with the Directors of Education and Program Leader support, where necessary. Ensures compliance with the current Teaching Regulations and Procedures by students and the work team, supporting them in understanding and timely application, as well as contributing to their updating. Actively contributes to the overall satisfaction of students and the quality performance of academic processes, stimulating their continuous improvement. Contributes to the proper management of student progression, promoting their educational success, in coordination with other departments, helping to provide regular and constructive feedback to students, Programme Leaders, and Directors of Education. Is responsible for the correct and timely implementation of the Cross School project policy for transferring students to other schools in the Istituto Marangoni network.
PEOPLE LEADERSHIP AND MANAGEMENT - Ensures the management of work team members, their professional growth and skill development in an inclusive and stimulating environment, plans and organizes work and activities, approves vacation and leave plans, takes care of any shift scheduling, and is an active participant in the process of recruiting and training, ensures compliance with the company's code of ethics and related guidelines and procedures, supports change management initiatives, and is a promoter of the team's level of engagement.
Requirements: University level qualifications and at least 3 years' experience in a similar roleExperience providing exceptional customer service in an educational settingKnowledge of university procedures and policies including learning and teaching, quality enhancement and assurance processes and initiatives to deliver an excellent student experience.Excellent communication skills, able to engage with staff and students from varied backgroundsDemonstrated ability to lead and manage a multi-functional teamDemonstrated effective conflict management and resolution skillsStrong data analysis and management skillA proactive attitude, demonstrating flexibility and teamworkFluency in EnglishAbout UsIstituto Marangoni
Istituto Marangoni was founded in 1935 in Milano as 'Istituto Artistico dell'Abbigliamento Marangoni' and in 2015 it reached a special milestone, 80 years of history and success in training the top professionals of Fashion and Design. Istituto Marangoni can praise itself for the education of four generations of students from 5 continents and for having launched over 45,000 professionals in fashion and luxury fields, such as Domenico Dolce, Franco Moschino, Alessandro Sartori, Maurizio Pecoraro, Paula Cademartori, Andrea Pompilio, and Lucio Vanotti. It currently educates more than 4,000 students per year from 107 countries at its schools, located in Milano (the School of Fashion and the School of Design), Firenze, Paris, London, Shanghai, Shenzhen, Mumbai, and Miami, the international capitals of fashion, design, and luxury. For additional information, visit istitutomarangoni.com.
Why Istituto Marangoni?
As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni's solid foundations lie within a long-standing, strong heritage that makes the institute leaders in the private, high-quality education. Istituto Marangoni's academic offer demonstrates the commitment, professionalism, and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.
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