Store Manager (Luxury Fashion Brand)

We are currently recruiting a Store Manager for well known Luxury Menswear Fashion Brand in Venice.
**Responsibilities**:
- Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
- Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
- Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets.
- Ensure continuous progress on performance KPIs as assigned.
- Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
- Assist sales Staff or personally manages VIP and Top Spender Clients.
- Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).
Requirements and skills:
- Fluent English;
- Powerful leading skills and business orientation;
- Customer management skills;
- Strong organizational skills;
- Good communication and interpersonal skills;
**Experience**:
- Assistant Manager / Store Manager: 2 years (required)
**Language**:
- Fluent English (required)