ABOUT THE JOB As the Patrizia Pepe Store Manager you will be the first and foremost brand ambassador of our brand and values. You are responsible for nourishing a store environment of Service Excellence where the retail staff is accountable for demonstrating the behaviors, values and commercial awareness required to enhance customer engagement and loyalty over time. An environment in which customers have an incredible experience, employees are committed to do their best and the business grows steadily. Responsibilities: Drive the Business & Deliver Results To reach business goals and financial targets through a strategic approach focused on developing, monitoring and improving measureable statistics that drive the business towards quantitative and qualitative goals To consistently achieve or exceed monthly and seasonal sales goals for the boutique, enhancing and developing of the business in the area with both domestic and international customers To manage your team to maximize sales, traffic flow, floor coverage and customer engagement. To thrive a customer service culture within your team by exceeding customers' expectations, demonstrating an excellent knowledge of the products as well as Patrizia Pepe history and value in accordance with the new Patrizia Pepe selling ceremony "Your Partner in Crime". To model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure through the team the highest level of customer service and sales. To mentor the team on how effectively capturing meaningful customer data according to the Company tools (CRM), for the purposes of connecting with clients, building relationships and personalising future client development opportunities; Work as a leader with fellow colleagues and subordinates, promote a company culture of respect with open and constructive feedback, to ensure a consistent exceptional experience and contribute to a positive working environment; To make sure all company policies and procedures are followed by every team members. Team & Talent Management To set clear goals & expectations and hold people accountable to a high standard of excellence To ensure the team is fully able to function independently and with minimum supervision To be a role model and lead by example, embodying those behaviours that reflects the company's core values To manage overall team performance & growth and find always new ways to train and motivate the team to go the extra miles To be able to influence and persuade team members towards desired outcomes and to apply conflict resolution techniques according to the company policies and procedures Customer Value & Service Proposition Take ownership for the transformational experience in the boutique – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships. Lead by example & create an environment for the team that incentives consistently delivers transformational customer experiences. Create, model and manage a highly productive selling environment by providing consistent training & coaching. Ensure visual merchandising and maintenance standards are met at all times. Brand Evangelism Feel, teach and coach the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude towards internal & external customers. Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business. Take ownership for maintaining the Patrizia Pepe style across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment. Visual & Operational Execution Maintain Patrizia Pepe standards of neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers. Lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe. Generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales. Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, replenishment systems while maintaining stockroom procedures. Understand the importance of & ensure the efficient running of all store operations and daily operational procedures. Ensure store audit compliance and shrink results meet company loss prevention standards. Consistently adhere to all operational procedures and guidelines We are excited about you if you have: Consolidated experience of at least 5 years in the job in structured contexts in the women's clothing sector or similar, characterised by assisted sales Strong orientation towards achieving objectives and strong problem-solving skills; Competence in the management and planning of the various store activities, from staff turnover to the monitoring of performance indicators; Ability to motivate and train your sales team; Knowledge of loyalty techniques and the CRM system; Excellent knowledge of the English language; Resilient and adapts quickly to changing factors ABOUT US What you can expect in working with us: Emphasis on collaborative company culture and exposure to a global business based across 3 continents. A competitive compensation package where you will be rewarded and recognised for the value and commitment you bring to our business. Join a dynamic team where you will have plenty of opportunities for growth and development. Countless opportunities to learn and make a real impact in shaping the Fashion Industry's future. Our bright and colorful headquarters in Florence and Milan are essential, but meticulously finished to offer a modern workplace designed to facilitate interactions between all teams. Being part of a family-own business that thinks globally, but remains loyal to its original core values. A fast-paced environment that thrives on innovation but embraces simple values with a clear organisational model. At Patrizia Pepe, whether we're designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, we never forget to value diversity and celebrate inclusion. We recognize that the diverse talents we bring to our global workforce are directly linked to our success. That's why we always look for people who will show up as their whole selves. We thrive to create a diverse and welcoming workplace that includes colleagues with different backgrounds and experiences. That's our style!
