Store Manager

Direct message the job poster from GENTLE MONSTERUK Managing Director at GENTLE MONSTER • Global Brand Director at FPM MILANO(About Us)Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS and the dessert brand NUDAKE.
Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements.With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.TAMBURINS is a perfume brand that explores undefined territories of beauty.TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance.
TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.NUDAKE is an F&B brand that redefines dessert culture with its 'Make New Fantasy' ethos.It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy.
By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.
(Position)(Core Remit)Drive sales through the performance and development of the Sales Team.
Ensure the delivery of exceptional operational, commercial and customer service standards.Create strategic plans and initiatives in store to increase APT, UPT and Conversion results and planned targets.Follow an entrepreneurial spirit in driving sales, KPI's and profitability.
Reacting to market trends and regional activities.
Sharing updates and feedback from customers to plan and react to future retail trends.
Review and analyse store sales against budgets and team performance on KPIs to identify opportunities to increase sales and cut costs if possible.Actively contributes and assists in developing strategies in collaboration with HQ team to increase store traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/store presence, and capture competitive market share and work towards implementing these strategies within the store.
(Customer Experience)Ensure store standards both back and front of house meet luxury retail service standards.Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful customer relationships and increase customer loyalty.Lead the team in executing an excellent after-sales experience and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.Resolves customer complaints and responds to comments in a timely and professional manner.Ensure sunglasses fittings are delivered in line with the guidelines set in the store.Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.Demonstrate sales leadership by playing an active role on the sales floor through customer engagement.Develop and implement sales action plans in collaboration with the HQ team to enhance sales for the various brand/product lines.Analyse the store's monthly performance, reporting current business trend to cover every aspect of your store, as well as, competitor performance to ensure an increase in market share.Ensures that the Sales Team works towards achieving an outstanding rating in store customer experience.
(Store Management – Operations)Maintains operations by ensuring compliance with company's Standard Operating Procedure.
Ensures that the team is knowledgeable and adequately trained in store operations procedures.Manages store petty cash and ensures expenditures are registered and original receipts are maintained and provided for reimbursement.Maintains proper loss prevention standards and ensure compliance with cash handling, safe and deposits procedures.Promotes safe work habits, identifies and resolves safety hazards.
Documents accidents and determines root cause and propose solutions.
(Stock Management)Identifies current and future customer requirements by establishing rapports with potential and existing customers.
Reports on product performance, buying trends and customer needs.Conducts regular stock takes and store operations audits to ensure compliance with company's Standard Operating Procedures.Develops and maintains a system for monitoring and controlling inventory levels that result in minimal shrinkage.
Resolves discrepancies identified in the inventory report.Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.
(People Management)Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service.Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards.Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge.Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions.Identifies team members with potential for development and growth and works closely with Line Manager and HR on effective development and succession plans.Conduct monthly coaching/counselling sessions with your associates to review performance and provide constructive, timely feedback.
Oversee annual review process for your team and set employee goals.Conduct on spot coaching to ensure consistent customer experience and offer immediate correction of behaviours.Oversee the preparation of accurate daily, weekly and monthly schedules, by analysing peak hours to ensure adequate floor coverage.
(Other Accountabilities)Maintain high level of grooming standards as per the brand grooming standards.Fully support and align with all key business initiatives and new product launches.
(Job Type)- Full-time (probationary period of 3 months (can be extended))- 40 hours per week(Schedule)- Monday to Sunday- Weekend availability (required)- Public Holidays availability (required)(Ability to commute/relocate)- Reliably commute or plan to relocate before starting work (required)(Education)- Bachelor's Degree (preferred)(Experience)- More than 5 years of retail sales experience.- More than 3 years of supervising experience.- More than 3 years of retail management experience.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentRetail Apparel and Fashion #J-18808-Ljbffr