Senior Field Application Scientist - Italy South Location: Italy - Remote Time type: Full time Posted on: Posted 30 Days Ago Job requisition id: 38243-JOB At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. As a Senior Field Applications Scientist, you will be responsible for enabling customer success within your territory. You will partner with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific expert consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth and customer satisfaction. The position would be based in Rome, Italy, with a valid driving license within Italy being essential. You will have the flexibility to travel up to 70%. Fluent English and Italian language skills are essential. Responsibilities: Coordinate new installations, requiring facility inspections and instrument validation. Consult on customer lab and experimental design, workflow best practices, and data storage and analysis. Conduct on-site customer training across the entire Illumina portfolio of products. Resolve customer complaints related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Regularly communicate essential technical product updates to external customers and Sales counterparts. Partner with other functional roles to execute and develop strategic plans for winning new business. Responsible for customer relationship management and gathering intelligence regarding competitive intel and new sales opportunities. Support new product development through alpha and beta tests. Provide efficient communication on strategic and competitive customer feedback to Sales, Marketing, and product development teams. Involved in departmental project teams; work collaboratively to ensure successful execution of project plans. Prioritize tasks and responsibilities to achieve departmental key performance metrics. Represent the company professionally and ethically at all times. Requirements: Considerable biotech experience preferred. Strong understanding of genomics, sequencing applications, and methods that apply to Illumina technology. Strong understanding of bioinformatics tools for secondary and tertiary NGS data analyses preferred. Background in multiomics with a focus on proteomics preferred. Prior field experience supporting customers in a highly technical field preferred. Demonstrated understanding of commonly-used Genotyping data analysis software applications. Proficient with general lab best practices and common Molecular Biology techniques. Experience with lab or liquid handling automation helpful. Demonstrated ability to interact with principal investigator-level scientists as well as bioinformaticians. Proven ability to resolve complex customer issues while maintaining positive customer relations. Exceptional written and verbal communication and excellent presentation skills. Ability to operate as an independent contributor and as a cooperative member of a team. Clear vision of and commitment to providing outstanding customer service. Ability to successfully operate in a fast-paced, rapidly changing environment. Serve as a mentor for colleagues. Capacity to maintain composure in stressful situations. Experience / Education: Typically requires a Master's degree in Biochemistry, Molecular Biology, Genetics, or related field and some experience; or a PhD. What Can You Expect: Our team members are bright, energetic, and dedicated. We offer a competitive employee benefits program. At Illumina, we push boundaries and think beyond the conventional. Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of various factors. About Us: At Illumina, we are leading the way in genomics technology. Our technology empowers researchers and clinicians globally to improve cancer treatments and change the course of diseases. J-18808-Ljbffr