Sr Account Manager

ResponsibilitiesBusiness Relationships:
Develop and sustain long term customer relationships; Establish these relationships while engaging customers at all levels including senior levels of the customer organization ; Early engagement in the customer buying process diagnosing customers needs and tailoring solutions to match; Will network within the customer account and industry.Sales Process:
Manages the day to day and strategic:
maintaining a balanced approach to superior customer service and strategic account planning; quarterly results and long term account goals; Identifies new sales opportunities and focuses on providing consultative support by building value propositions for solutions into the account; Manage and build customer contacts, serving as the customer's ambassador, trusted advisor, and advocate; Focal point for relationship strategies, account and sales plans, proposal strategies, contract negotiations, etc.Customers:
Engage technical buyers, economic buyers, and relationship buyers; engage customers at all levels in anorganization including executive level decision makers; Responsible for key growth accounts within an allocated portfolio; responsible for account retention and penetration.People Management:
Leverages resources to address customers' drivers and initiatives in a consultative manner; Guides and leverages management and executive sponsor interactions with the customer; Responsible for motivating the account team, providing strategic vision for the account while driving self and others to produce positive business results for HBS.Results: