Job ID: 2696404 | Amazon Joyo Co., Ltd. - B43
The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.
Amazon's mission is to be Earth's most customer-centric company; to build a place where people can find and discover anything they might want to buy online.
Amazon Merchant service, as one of the three pillar businesses in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally.
Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries.
Seller Support acts as the primary interface between Amazon and its business partners, providing timely and accurate operational support to Merchants, addressing chronic system issues, and developing internal procedures to improve customer experience.
Key Job ResponsibilitiesProvide pro-active and reactive support by managing a catalog of sellers in constant growth.Work with other departments such as the PQ team and Account Management team to resolve Seller's issues and questions.Drive improvement defects that may impact sellers' account health or good standing.Develop relationships with each seller account and manage outreach campaigns.Drive root cause analysis by recognizing Seller contact patterns and performance trends.Serve as the escalation point for Sellers, managing sensitive situations with integrity.Create an open environment for Sellers to communicate their needs or concerns.Capture success stories and surface innovative ideas to drive improvement for all Sellers.Contribute to building a positive team environment and proactively aid team members. BASIC QUALIFICATIONSBilingual or trilingual skills, fluent in English writing.Demonstrated excellent communication skills with external leadership and internal operations teams.Proven skills using data to drive analysis for business decisions.Proven track record of taking ownership and delivering results.Proven knowledge in account management.Demonstrate effective communication, composure, and professional attitude.Think strategically and tactically to implement creative solutions.Demonstrated time management and multitasking skills.Desire to work with Sellers to grow their business. PREFERRED QUALIFICATIONSDesire to provide the highest quality customer experience.Strong attention to detail and follow through.Understanding of basic XML and SQL concepts for data analysis. Posted: December 23, 2024 (Updated 9 days ago)
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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