Job Title:
Specialist, Governance, Risk and Compliance (TCF)
Job Description
We're Concentrix, a new breed of tech company — Human-centered, Tech-powered, Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation packages, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
The role:
In this role, you will deliver security operations for the designated Client Program. You will develop a strategy to identify risks by setting up systems for monitoring and auditing information, assessing security data related to personnel, encouraging staff awareness, conducting assurance tests, and supporting both internal and external audits.
You will work in cooperation with the Corporate Security, Cyber Defense, Cyber Threat Operations, Threat Intelligence, and Vulnerability Management teams to bolster capabilities in preventing, detecting, responding to, and rectifying security threats, and you will report to the Local Leader.
What you need to have is:
Prior experience supporting e-commerce or retail programs in a contact center environment
Prior experience with implementation and maintenance of security practices in a production environment, and handling sensitive information, in line with contact center security requirements
Prior experience conducting risk assessments of a program, creating, and driving the remediation plans to closure
Prior experience conducting information security activities, i.e., security education, emerging risk communication advisories, and driving awareness
Ability to maintain and enhance compliance with customer security requirements
Capability to lead internal assessments for the program, covering all aspects of customer requirements and at the expected periodicity
Ability to provide incident management support to the global security team
Technical knowledge to prepare for and lead customer assessments and bring prompt closures of corrective actions plans
Nice to have:
Industry accredited certifications like CISSP/CISA/CISM/CIPP/CEH/ISO 27001
Familiarity with common frameworks and data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST, and law enforcement guidelines
Responsibilities:
Conduct periodic checks and provide governance on physical security controls as per contract
Manage fraud incidents and drive fraud prevention activities
Conduct ongoing vulnerability assessments of the program
Review security logs, physical access, and CCTV recordings
Remediation and closure of Client audit and assessment findings
Provide incident management support to the Global Security team
Maintain and improve on existing controls to ensure compliance with Client security requirements
Manage preparation for and lead internal assessments for the contact center, covering all aspects of customer requirements and at the expected periodicity
Location:
Italy, Cagliari
Language Requirements:
English (Required)
Time Type:
Full time
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