Job Role:
Responsible for supporting the Spa and Wellness process and operation at Grand Hotel Timeo, A Belmond Hotel's continuing effort to deliver outstanding guest service and financial profitability in accordance with brand standards, including a concentrated focus on LQA Standards, by ensuring quality and attention to detail.
Some of the job functions of the successful candidate include: Assist with the management and supervision of the Spa and associated services and work closely with the Director of Spa and Wellness to maximise revenue.Manage and monitor Spa and Wellness reservations, training, and Guest Response processes.Manage daily reservation processes and operations to include, but not limited to group blocks, occupancy, department management and policy and procedure implementation and enforcement.Manage the department's adherence to achieving financial profitability.Manage and communicate information regarding hotel occupancy, promotions, operational issues, and special events.Monitor and develop team member performance to include, but not limited to, providing supervision, professional development, and delivering recognition.Manage and maintain standards of quality, service, cleanliness, and controls.Requirements: Certification / Diploma / Licence in Aesthetics or PhysiotherapyProven work experience as a Spa Therapist in a luxury hospitality environmentHands on experience in massage techniques, manicures, pedicures, waxing and face/body therapiesExperience in cosmetics sales will be considered as an advantageExcellent knowledge of conversational EnglishPolished communication and customer service skillsUser level computer skillsKnowledge of LQA standards will be considered a plusBenefits:
Working for such an extraordinary hotel is the opportunity to build a career with a real sense of pride and caring, in an environment that embraces the essence of the art of hospitality.
All meals providedTeam social eventsComplimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverageShared accommodation may be provided upon request and upon availability.About Belmond:
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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