The Solution Advisor is part of the Global Advisory team at XTEL and is an authority in trade promotion management and sales planning with strong industry experience. Your experience in TPM/RGM/CPG/FMCG will be bridging the gap between the XTEL solution and client's business teams, with direct involvement in solution design, delivery and process re-engineering with a focus on sales processes and integration with other functional areas (finance, demand planning). This role is critical in achieving overall project success by ensuring clients' needs are understood and met by the XTEL TPM solution. You will take part in a variety of high-profile sales transformation projects, being primarily involved during the pre-engagement, define, design and training phases of projects to craft the overall design to generate maximum value for our clients. You will lead in collecting requirements, being able to operate both at a strategic and at tactical level mapping roles and activities across functional boundaries for specific processes.
KEY OUTCOMES:
Pre-engagement
Assists the sales team, as a Subject Matter Expert related to the XTEL Solution, Industry Best Practices and Change Management approach, to projects to help close dealsLeads pre-assessment engagements to determine client project readiness and uncover potential significant design challengesDuring Project
Delivers business focused solution walk throughs, highlighting best practices, anticipating challenges and sharing lessons learnt to elicit and define key design decisionsIdentifies and evaluates the business requirement for relevance and priority, challenging when appropriate based on maturity (crawl, walk, run)Ensures specific business scenarios are collected. Proposes conceptual or high-level approachesFunctional design validation: sense checks that the functional proposal is aligned with the business need and will support an efficient user experienceFit/Gap assessment: influences the client to prioritize the requirement accurately and support workarounds where availableSolution Design: sense checks if the business solution is efficient and not over engineered or too sophisticatedFacilitate workshops driving collaboration and alignment between various internal and external stakeholdersPost Project
Business QA & Build Reviews: Tests the solution before handing over to the client. Ensures the data makes business senseDevelop training materials: Builds training manuals and/or short videos focusing on process and solution steps for Key User and End User trainingUAT Health Check & Key User Training: Tests the UAT environment focusing on application and data to ensure environment is ready for UAT. Runs the UAT training sessions / walk throughs to demonstrate the agreed solution functionality and processUAT 1st level Support & Defect Validation: Provides support to the users (questions – how to's) and first level of checking to confirm if a defect is system bug, data issue, CR or an issue with understandingEnd User Training: Supports the client with end-user training and/or Third Parties with solution and process supportBusiness Adoption & Support: Supports the client to embed the new solutionKEY CAPABILITIES:
5+ years experience working in a Tier 1 Consumer Packaged Goods Company, either in a sales or sales support function (e.g. Key Account Manager, Finance, Sales Solutions Manager, Trade Marketing, Revenue Management, Deduction Management, Sales Planner, Category Management)Direct experience in multiple core sales processes including business planning, trade promotion management, trade terms, deduction managementExperience working with international market leading Trade Promotion Management solutions to provide a broad perspective of solution capabilities. In most cases, our clients are implementing global or regional solutionsExperience of the full cycle of TPM projects; business case definition, project mobilization, requirements capturing, functional design, data cleansing, testing, end user training and post launch support (help desk functions)Experience providing hands-on system/process trainingDemonstrated experience leading workshops and driving groups towards consensusExperience of working on multi-country projects to be able to mentor the client on best practice, lessons learnt, typical challenges and share case studiesDemonstrated success of operating at an executive level as the authority with an ability to influence at all levels of a client organizationSystems integration experience with ERP solutions (e.g. SAP or JDE) and Demand Planning Solutions (SAP APO, Manugistics etc.)Fluency in French and Spanish nice to have
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