Applied Materials is an American multinational company with more than 34,000 employees based in Santa Clara - Silicon Valley, California. It is the world's leading company in the development of innovative industrial machinery, services, and software used in the production of Semiconductors such as Microchips, Flat Display, and Solar Cells for Photovoltaics.
We are looking for a Software System Engineer to join the team in Agrate Brianza (MB-Italy), supporting our customers in managing the software running in our high-tech equipment used for Microchip production.
KEY RESPONSIBILITIES: System Software Troubleshooting & Issue Resolution (Microsoft/Networking/Custom Applications)Analyze reported problems & find issues through log file reviewDevelop & provide troubleshooting plans to discover the root causeDeliver rapid resolution on systemic issues & validate solutions on equipmentReport found software bugs which cause issues and can lead to customer dissatisfactionInteract with the software development group, provide all necessary information leading to a developed software fixSoftware Installation & ImagingInstall & configure custom software applications on equipment system controllersApply base images to system controllers using applications such as Microsoft DISMDevelop & train team members on software installation proceduresSoftware Test & ValidationBuild test plans for implementation of new software releases on production equipmentDocument & perform first-of-a-kind installs using simulation for high-volume manufacturing equipmentPerform & validate customer scenario testing in a simulation environmentSoftware SupportProvide remote & on-site support at the customer's semiconductor fabrication sitesListen to the customer & local team needs in terms of software requirements. Interact with the software development group for implementationSupport software activities on tools such as script implementations, anti-virus updates, backups, database activities, etc.Support equipment connections to customer network & interaction with automation systemSupport factory automation scenario testing & integration with customersParticipate in product design, testing, and documentation reviews as appropriate. Participate in user conferences & customer meetings as a software representative.COMPUTER SKILLS: Expertise in Windows environments (administrative activities, abnormal Windows behavior troubleshooting, etc.)Expertise in Networking (network configuration, troubleshooting, etc.)Ability to write scripts for repeated tasks on the system such as backups, deployment of softwareKnowledge of SECS/GEMS Semi standards, virtualization using VMWare, and applying base images using Norton Ghost or Microsoft DISM is preferredBusiness Expertise · Understands key business drivers; uses this understanding to accomplish own work autonomouslyProblem Solving · Solves problems in straightforward situations; analyzes possible solutions using technical experience, judgment, and precedentsImpact · Impacts the quality of own work and the work of others on the team; works within guidelines and policiesInterpersonal Skills · Explains complex information to others in straightforward situations· Customer Management capabilitiesEducation:Minimum required High School Diploma with experience.Preferably Bachelor's or Master's degree (Computer Engineering, Electronic Engineering, Automation Engineering)QualificationsEducation:
High School Diploma/GED (Required)
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