Description
SUMMARY The Soft Count Manager is responsible for overseeing the Drop and Count operations of the Soft Count Department with a strong emphasis on ensuring compliance with gaming regulations, internal controls and TRCR policies and procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Manages and delegates work to the Soft Count Team to ensure the department is meeting standards, requirements and service levels through effective scheduling.Ensures the completion of Team Member administrative tasks including but not limited to hiring, training, development, evaluations, corrective actions, payroll processing and termination decisions.Covers shifts for Team Members due to PTO, staff shortages, or vacations, performing job responsibilities as needed.Verifies that all Team Members are properly trained within their role and utilized to their full potential.Supervises and trains the proper procedures for counting, verifying and strapping all of currency and gaming chips.Works with Supervisors to manage communications with Team Members in order to resolve personnel problems and discuss solutions.Responsible for operating a variety of currency counting equipment and contacting vendors for maintenance schedules for Soft Count, Players Services, and Slots.Ensures the integrity of all Soft Count transactions.Completes departmental paperwork with a high degree of accuracy and thoroughness.Enforces TRC Policies and Procedures, Drop Team/Soft Count Procedures at all times.Manages the creation and implementation of policies and procedures that pertain to the functions of the Soft Count Department.Coordinates with other management personnel for the transport of supplies between the Florence and Coos Bay properties as well as the transfer of accounting/auditing documents, including Ocean Dunes Golf Links.Other duties as directed by management.WORK ENVIRONMENT While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
PHYSICAL REQUIREMENTS Must be able to sit, stand and/or walk for up to 10 hours.Must be able to carry, reach, twist, bend and squat frequently.Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind. Always." Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST. Requirements
EXPERIENCE, EDUCATION AND ELIGIBILITY Minimum age requirement for this position is 21 years old.High School Diploma or equivalent preferred.Must have 5 years' experience in a Casino Soft Count role or equivalent combination of education and experience.Must have 2 years' experience in a supervisory role.At least 1-year experience working as a Three Rivers Casino Resort Soft Count Team Member required.Thorough understanding of computer programs, including all windows applications required, with an emphasis on Microsoft Word and Excel.Must be highly organized and detail oriented.Must possess organizational and planning skills.Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
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