ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next. The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more. As a (Senior) Product Support Engineer, no two days will be the same, whether rolling up your sleeves to work hands-on with our innovative, high-tech tools or exploring new parts of the world - it's a truly unique role that is waiting for you! A closer look at the role and responsibilities: Installations, qualification, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM's customer locations around the world.Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.Perform tool-down repair support in complex situations; work in variedly formed teams; develop action plans and presentations for problem resolutions.Create and maintain a high level of customer satisfaction through advanced customer service skills.Implementing permanent solutions while maintaining a 'safety first' mentality.Comprehensive and swift reporting for new products in the field. You'll have the opportunity to travel the world in this role: Depending on the product development cycle, travel can be all around the globe. We often travel in teams which makes for some great travel stories!We could be a great match for each other if you have: Bachelor's or Master's degree in Mechanical, Electrical, Electronic or Mechatronic Engineering or equivalent experience.Field service/customer support experience and knowledge in installation and startup of systems (preferably in the semiconductor industry).Good hands-on skills.Excellent communication skills.You have a valid driver's license and passport.You are ready and willing to travel globally around 30% of the time.At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society. So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.
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