**You Lead the Way.
We've Got Your Back.
**
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?
**
Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Also they do preventive work to avoid future overdues with accounts that have a high exposure.
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services.
We are committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
Within International Card Services (ICS) Product, Marketing, CRM & Account Management Organization Amex is looking for a Small Business Account Management Analyst.
The role, based in Rome, offers the opportunity to support Account Management organization to drive small business portfolio spend growth.
It will also offer an opportunity to be involved in meaningful projects, to be daily exposed to business functions, professionals, and business leaders.
Moreover, it will introduce to useful tools and resources that will help professional and personal growth.
The Small Business Account Management Analyst will be able to understand and learn to work in a dynamic working environment, collaborating closely with different teams and third party.
The role will allow to gain experiences in the following areas:
**Learning Areas**
- Data Analytics & Reporting
- Project Management
- Sales Pipeline Management
- Portfolio Contact Strategy
- Third Party management
- Sales Experience
**Required Skills**:
- Proven problem solving and analytical skills
- Advanced data crunching skills
- Very well organized and self-motivated
- High attitude to continue learning
- Drive, enthusiasm, and a positive outlook
- Exceptional "Will to Win"
- Effective Time management
- Good knowledge of English also to deal with multiple internal stakeholders
- Good working knowledge of Office tool
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.