We're R5 Labs , the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners .
With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region.
If you're ready to be part of a collaborative, remote-first team focused on delivering value through technology, we'd love to meet you!
Role Summary: As a ServiceNow Independent Consultant for R5 Labs, you'll be the point of contact for the Clients to implement, optimize, and expand ServiceNow solutions.
You will play a key role in understanding client needs, designing tailored solutions, and ensuring effective ServiceNow implementation from start to finish.
This is an exciting opportunity for someone who thrives in a dynamic environment and is eager to make an impact.
Key Responsibilities: Solution Design and Implementation : Lead the end-to-end implementation of ServiceNow solutions, from requirements gathering and design to configuration, testing, and deployment, specifically for EMEA clients.
Platform Customization : Tailor ServiceNow modules to align with customer-specific needs, including ITSM, ITOM, CSM, GRC, and HAM, depending on project requirements.
Consulting and Advisory : Provide expert-level guidance and consulting to clients, helping them leverage ServiceNow's capabilities to meet business goals and maximize ROI.
Process Optimization : Analyze and optimize business processes to enhance the efficiency and effectiveness of the ServiceNow platform for each client.
Collaboration : Work closely with stakeholders, including technical and non-technical teams, to ensure seamless project execution and optimal client satisfaction.
Minimum Qualifications: ServiceNow Expertise : 5+ years of experience as a ServiceNow Consultant, with hands-on experience across core modules (ITSM, ITOM, GRC, and CSM).
Experience in hardware or software asset management is a plus.
Technical Skills : Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow workflows and automations.
Certified Implementation Specialist (CIS) certifications in relevant ServiceNow modules are strongly preferred.
Project Management : Proven ability to manage multiple projects or tasks and prioritize effectively in a fast-paced environment.
Communication : Strong written and verbal communication skills, with the ability to translate complex technical solutions to business stakeholders.
Remote Collaboration : Experience working with clients within the EMEA region, with a proactive approach to communication and project updates.
Language : English speaking is mandatory.
Nice to have: Certifications: ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS in ITSM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous.
Any other EMEA language is preferred but not required.
Work Environment: Remote-First Culture : Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.
Collaborative Environment : Join a supportive team that values knowledge sharing and professional growth.
Professional Development: Access to ongoing training and certification support to expand your ServiceNow expertise.
Impact-Driven Projects : Work on high-impact projects that drive real change for our EMEA clients.
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