In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities
We are looking for motivated, curious, and tech-passionate people with good experience with ServiceNow, particularly great knowledge of its components and modules.
You'll work on the ServiceNow ITSM module for an important customer.
Provide development and maintenance related support for ServiceNow tool implementation and customization. Develop with Client Scripts, UI policies, UI Macros, Scheduled Jobs, Flow Designer, and Background Scripts to expand ServiceNow usage for the clients. Work on Data Source and building scripts for Transform Map to import the asset/CI data into ServiceNow using import sets. Use Virtual Agent, Service Catalog items, and complex workflows to automate users' daily business processes, building tables, customizing and designing forms and fields as per customer needs. Configure SLAs, reports, and integration using Integration Hub with OOB and custom spokes. Collect customer requirements, write technical documents, and design solutions. We expect a curious, open-minded, young professional ready to explore new technological paths, willing to be challenged by up-to-date platforms and frameworks most required in IBM clients' projects.
Required Technical and Professional Expertise
We are looking for candidates with the following background:
Bachelor, University or Master Degree in STEM disciplines (Computer Science, Engineering, Mathematics, Physics, Statistics). Minimal B1 knowledge of the English language. 3+ years of experience with ServiceNow as an application developer. Skills in: ServiceNow ITSM, OM, and AppEngine Modules. HTML / HTML 5 CSS / CSS3 JSON XML Ajax AngularJS JQuery Jelly Web Services (REST, SOAP) WSDL Microservices Preferred Technical and Professional Expertise
Good knowledge of Now Platform and web services (REST/SOAP). Good knowledge of one or more of ITOM, ITAM, ITBM, CSM modules.
ServiceNow Certifications.
About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.
Your Life @ IBM
In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Location Statement
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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