Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your Role and Responsibilities We are looking for motivated, curious and tech-passionate people with a good experience with ServiceNow, in particular a great knowledge of its components and modules.
You'll work on ServiceNow ITSM module for an important customer. You'll need to provide development and maintenance related support for ServiceNow tool implementation and customization. You'll develop with Client Scripts, UI policies, UI Macros, Scheduled Jobs, Flow Designer and Background Scripts to expand ServiceNow usage for the clients. You'll work on Data Source and building scripts for Transform Map to import the asset/CI data into ServiceNow using import sets. You'll use Virtual Agent, Service Catalog items and complex workflows to automate user's daily business processes. You'll configure SLAs, reports and integration using Integration Hub with OOB and custom spokes. You have experience collecting customer requirements, writing technical documents and designing solutions. You have active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills, interpersonal skills, customer centric attitude, ability to deal with cultural diversity. Proven team player and team builder. We expect curious, open minded, ready to explore new technological paths young professional, willing to be challenged facing the up to date platforms and the frameworks most required in IBM clients' projects.
Required Technical and Professional Expertise We are looking for candidates with the following background:
Bachelor, University or Master Degree into STEM disciplines (Computer Science, Engineering, Mathematics, Physics, Statistics) Minimal B1 knowledge of English language 2+ experience with ServiceNow as application developer and skills:
ServiceNow ITSM, OM and AppEngine Modules HTML / HTML 5 CSS / CSS3 JavaScript JSON XML Ajax AngularJS Bootstrap JQuery Jelly Web Services (REST, SOAP) WSDL Microservices Preferred Technical and Professional Expertise Good JavaScript skills and knowledge of relational databases. Good knowledge of Now Platform and web services (REST/SOAP). Good knowledge of one or more of ITOM, ITAM, ITBM, CSM, HRSD modules. ServiceNow Certifications. About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.
Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers.
Are you ready to be an IBMer?
About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Location Statement IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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