IBM ServiceNow Business Consultant in Milano, Italy Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem which includes our Global Elite partnership with ServiceNow. IBM is one of only six partners at this level. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting.
In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
Min 5 years experience in ServiceNow solutions.
Work with customers to help them understand and achieve their desired business goals.
Offer customer guidance and directions for all digitalization initiatives on the ServiceNow platform.
Help customers to expand their use of the platform and increase their return on investment.
Act as process expert in the project team.
Run discovery workshops and shape requirements, working with the technical team to design solutions the customer wants and needs.
Collaborate in presale activities to define project and service scope and deliverables.
Has passion for processes, ability to drive significant process improvements and efficiency gains.
Possibly experience on SPM module.
Required Technical and Professional Expertise
Min 5 years experience in ServiceNow solutions.
Good knowledge of ServiceNow and its capabilities.
Consultancy experience working with complex organizations.
Experience communicating with senior stakeholders.
Proven ITIL or other process best practice knowledge (i.e., six sigma, COBIT).
Agile foundation.
Excellent client-facing and engagement management skills.
Strong analysis and problem-solving skills.
Certification: ServiceNow CSA, ITIL (or similar).
ServiceNow CIS in one or more ServiceNow modules (preferred PPM).
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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