Italy – Remote (Field Based), Milan, Napoli, Rome, Torino
Job Title: Service Team Leader
About Us: Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Main Responsibilities:
Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning and deployment and field administration.
Responsible for leading field service engineers across Italy to ensure best-in-class customer experience.
Champion a thorough understanding of customers, their businesses, and the processes and instruments used in meeting their business goals.
Set objectives for service engineers, carry out regular reviews, coach staff, and ensure that adequate training and development is provided.
Drive talent development through active support.
Build relationships with customers with the goal of understanding their business needs and laboratory processes in order to position Revvity laboratory services products to meet those needs.
Report to Service Sales Specialists opportunities to expand relationships and growth service revenue by building a stronger presence in key regional accounts, expanding service contract base, and providing best-in-class service and support.
Monitor field service work and vacation planning, ensuring that internal processes are followed.
Report competitors and trends central to the growth strategy for the service business.
Responsible for customer satisfaction and ensuring Revvity's contractual obligations are fulfilled. Work closely with Customer Care to provide excellent service support to customers.
KPI Operations; drive the team to operational excellence.
Engage in sales strategy of consumables, trainings, OQ, and other additional billable services.
Your Profile:
Minimum 6 to 10 years successful field service experience: repairs, on-site maintenance, validation, and installation of laboratory instruments and their accessories.
Bachelor's degree or equivalent in biology, chemistry, physics, electronics or equivalent.
Previous successful experience in a supervisory/team leader role with team building skills.
Proven interpersonal, team, strategic thinking, and analytical skills.
Understanding of Revvity business and Service offerings, a plus.
Assertive personality with a strong bias for action, results-oriented, innovative, tackling tough problems with firm deadlines.
Fluent in Italian, with a very good knowledge of English reading, writing, and presentation skills.
Sales acumen, hands-on, can-do mindset.
Knowledge of laboratory safety practices e.g. GxP, GMP.
Proficient in Excel, Word, Notes. Ability to interpret business reports (P/L).
Valid driver's license with willingness to travel for work.
What We Offer:
Work in a hi-tech, innovative, team-oriented, energetic, and scientific environment.
Career development opportunities in multiple business areas.
Attractive compensation and performance bonus.
Recognition and referral awards.
Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.
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