About Us: Anaergia (TSX: ANRG) is a global leader in offering sustainable solutions for the production of clean energy and the conversion of waste streams to resources. Through a proven portfolio of proprietary technological solutions, Anaergia maximizes the generation of renewable energy, diversion of waste from landfill, and reduction of greenhouse gases for customers across the municipal, industrial, commercial, and agricultural sectors. Headquartered in Burlington, ON, and through its multiple subsidiaries across North America, Europe, Africa, and Asia, Anaergia is trusted at more than 1,600 installations globally.
General Information: Title / Function: Service Team Leader (SVL)
Supervisor: Managing Director (MD)
The Service Team Leaders represent the highest authority in the management of service intervention and emergency calls. They are responsible for:
Performance of the Service sector. Timeline and organization of service interventions. Coordination and communication within the company team. All operations relating to electromechanical/hydraulic breakdowns or malfunctions report directly to the SVLs. They are responsible for:
Consistency of work (quality/quantity). Respect of budget and deadlines. Customer satisfaction. Objectives: Organize and promote an effective technical assistance service aimed at the prevention, management, and resolution of faults of an electro-mechanical nature, both in scheduled activities and through emergency interventions.
Key Results: Ensure services are provided in compliance with the highest safety standards. Ensure timely interventions respecting contractually agreed times. Guarantee a technical assistance service corresponding to the level of quality sold. Ensure compliance with the budget during the execution phase. Represent a reference for the customer for technical advice. Organize the sector to have material and quick responses to solve breakdown/system problems. Respect the agreed reporting plan. Promote the sale of technical assistance services. Responsibilities and Authority: Train and qualify subordinates and subcontractors. Manage relationships with customers and propose functional solutions. Manage relations with suppliers and subcontractors, defining supplies and purchasing conditions. Create tools for an updated and historical situation of maintenance and interventions carried out. Update and transmit reports relating to customer interventions. Stay updated on technical innovations in your sector. The SVLs are authorized to: Manage and give input to subordinates and subcontractors. Ask for offers and approve quotes from suppliers. Carry out and approve modifications aimed at improving the functionality of the systems. Safety & Quality Related Responsibilities: Compliance with safety is a priority for ANAERGIA. The maintenance phases of a Plant represent one of the circumstances with the greatest degree of risk. The SVLs must ensure that subordinates and subcontractors are equipped with PPE and comply with safety documents prepared (e.g., PSC, POS, etc.).
Competences: Education: The SVLs hold a diploma or degree in one of the following technical areas:
Civil Mechanics Electric Chemistry Experience: At least three years of experience in the role of Maintenance Technician and Service Manager for the construction of Industrial Plants.
Technical Experiences and Skills: Interpretation and management of service contracts. Customer relationship management. Coordination of functions involved in managing service interventions. Administration and management of costs/revenues of maintenance interventions. Creation and management of the Service work schedule. Management of purchasing/budgeting activities, research, and optimization of suppliers. Excellent knowledge of the Italian language. Soft Skills: The SVLs must possess a sense of priorities and understand how their activities affect other functions. Soft skills should include:
Knowledge of company management aspects and how growth and investment choices can be influenced by service performance. Knowledge of sales strategies and their influence on service management. Transversal skills, welcome but not essential, include: Knowledge of other foreign languages. Specific expertise in the waste treatment, anaerobic digestion, and water treatment sector. Travel: Travel is allowed within the limits of the assigned budget.
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