POSITION: SERVICE SUPPORT COORDINATOR/ ADMINCompany Overview:FC-BIOS SDN BHD is a life science company based in Kuala Lumpur.
Founded in the year 1989, we have placed ourselves in the forefront of the scientific community by providing solutions and growing with our customers.Making our debut in the market by offering filtration solutions - our company has grown to service customers in diagnostics, research, industrial and applied markets with our range of laboratory equipment, consumables and reagents.
Our portfolio of brands includes products from Japan, France, Italy, USA and many more.
Our main areas of expertise can be split into the following categories - Life Science & Cell Culture, Food Safety & Microbiology, Biobanking & Cryogenics, Cold Chain Solutions, Laboratory Plasticwares, Transplant Diagnostics and Occupational, Safety & Environment.With over 30 years of experience and support from our dedicated team – FC-BIOS SDN BHD strives to provide total solutions tailored specifically for our customer in the countless markets they represent.Job Responsibilities:Provide comprehensive administrative assistance to the Service Department to ensure smooth daily operations.Manage incoming service inquiries through telephone, email, and fax, ensuring prompt and professional responses.Process and manage service orders ie.
quotations, sales orders, DO & invoices with accuracy and efficiency.Maintain systematic filing and organization of service-related documents for easy retrieval.Assist the Service team in following up with clients to ensure timely debt collection.Update and maintain the service customer database to ensure data accuracy and completeness.Perform other tasks or duties as assigned to support the department's objectives.What We Offer:Supportive Team Culture: Thrive in a collaborative work environment that values teamwork, positivity, and growth.On Job Training: Training provided to help you grow in a role that values learning and teamwork!Comprehensive Medical Insurance: Company-sponsored Group Medical Insurance & Group Personal Accident.Job Requirements:SPM/Diploma in Business Administration, or equivalent.At least 3 years of relevant work experience in customer service or administrative roles is preferred.Proficient in English and Bahasa Malaysia (both spoken and written).
Proficiency in Mandarin is an added advantage.Proficiency in Microsoft Office (MS Word, Excel, Outlook) and database management systems.Demonstrates a positive learning attitude, responsibility, and a willingness to acquire new skills.Ability to work both independently and collaboratively within a team in a fast-paced environment.
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