**Service Solutions Specialist**
We have an opportunity for a **Service Solutions Specialist** to join us at **Honeywell** in **Padova** or **Milan.
**
**Honeywell**
With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration.
Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.
**_Transform the way buildings operate to be safer, more productive and more energy conscious.
_**
**Key requirements**
- Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.)
in the service LOB.
- Take the ownership of site issues and work in collaboration with Technical Assistance Centre to ensure any issues with OT, Enterprise Applications or Connected Services are identified and rectified promptly
- Build and maintain strong relationships with Account Managers/Sales Team to ensure alignment on all customer sites and identify and proactively drive OT and Enterprise Application opportunities across the Region.
- Build productive customer relationships, developing sponsors for Honeywell, and continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
Ensure Honeywell become the "trusted advisor" for delivery of OT/Enterprise Applications
- Provide feedback and liaise with product management to ensure HBS product portfolio is appropriate to the changing needs of current and new customers and suits our regional market.
- Develop integrations and bespoke customizations for 3rd party products as required to meet solution design specifications.
- Develop software, perform 'bench testing' if required and deliver commissioning package to field.
Assist delivery in startup as required.
- Provide technical direction, training and support to local field service specialists for operation, maintenance and troubleshooting of all OT, Enterprise Applications and Connected Services.
- Contribute to Technical Risk Reviews (TRR) for all service project works in your respective Region that involve OT/Enterprise Applications/Connected Services.
**Key skills and qualifications**
- Relevant experience in the design, implementation and maintenance of Enterprise Applications and Connected Services
- Bachelor's degree in software engineering, Electrical Engineering, Mechanical Engineering, Mechatronics Engineering
- Strong understanding of industry standard communications protocols (BACnet, Modbus, OPC, SNMP, API)
- Knowledge of ICT/Cybersecurity/ Automation fundamentals
- Demonstrated experience in organizing and directing work activities according to priorities, and to meet deadlines involving multiple systems projects and vendors.
- Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environments.
- Good Knowledge of English, in spoken and written
- The ability to work under pressure, commitment to customer satisfaction
**Our offer**
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
**Equal opportunity statement**
**Join us now** **and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
**
TheFutureIsWhatWeMakeIt
**Additional Information**:
- ** JOB ID**:HRD235410
- ** Category**:Customer Experience
- ** Location**:Via IX Strada 23/Q,Padova,PADOVA,35129,Italy
- Nonexempt