Service - Senior Field Service RepresentativeFriday, November 8, 2024
Job Title: Service Manager- Eastern Hemisphere
Location: Albera, Egypt, Libia, Poland, Qatar, United Kingdom, Spain
About Cooper Machinery Services: Cooper Machinery Services (CMS) provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors.
With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer, Ajax, Superior, Gemini, TSI, CSI, Enterprise, and Joy.
Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.
Role Summary: The Service Director- Eastern Hemisphere will report to the Technical Director- Eastern Hemisphere and demonstrate leadership to their assigned field services team in ensuring the highest quality of services are rendered to operators of equipment Cooper works on.
You will be responsible for coordinating and supervising all service activities while providing remote or hands-on technical and operational support of reciprocating gas engine and compression equipment within CMS range of products and other brands if proper experience is available.
This position will communicate field services goals, programs, and processes, and also provide support at customer facilities when appropriate for commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, troubleshooting, and warranty investigation.
This position requires regular travel, sometimes of multiple weeks.
Responsibilities: Participate in development and lead the execution of the Services growth strategy.Work closely with Sales team to ensure appropriate coverage and execution of all field service opportunities.Call on customer sites to promote the service team, perform a site analysis for quotations, and/or plan/schedule projects.Assist Sales Team with quotations preparations for service opportunities.Provide operational leadership needed to drive profitable service growth.Coordinate and manage service team schedule to optimize regional resources.Coordinate and manage service projects from acceptance of PO through execution to final reporting/time sheet signing.Lead commissioning, preventive/corrective maintenance, troubleshooting, repair, and warranty investigation activities in the field.Provide customer technical support or assign appropriate service technician to assist.Lead efforts to ensure Customer Service excellence.Develop personnel through training, mentoring, and cross-functional opportunities.Implement Operation Safety Policy instructions and conduct fieldwork in compliance with all EHS applicable regulations.Ensure operational excellence in the areas of integrity, controllership, and compliance.Required Qualifications: OEM certifications are welcome (Waukesha, CAT, Ariel, Superior Ajax,…).Minimum 10 years of experience in Field Service business.Excellent verbal, written communication, and interpersonal skills.Strong administrative and organizational skills.Ability to respond to unplanned situations and circumstances.Proficiency with Microsoft Office applications.Possess a valid driver's license.Must be able to attend and pass required industry and site-specific safety training.Safety focused, service-oriented, and business focused.Dependable with strong teamwork and results-oriented skills.Sense of urgency.Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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