Service Sales Engineer North West Italy (m/f/d) Functional area: Service Country: Italy On-Site/Remote: Remote Brand: Leybold Company name: Leybold Italia S.r.l. Date of Posting: October 29, 2024 Last date to apply: December 31, 2024 Your Role
You will report into the Service Sales Manager and be responsible for the Service sales activities for the assigned region within Leybold Italy.
Maximise proactively the sales and profitability of the service and parts business across the territory by promoting VTS products (Service Plan, Exchange, Fixed Prices service and connectivity) to new and existing customers, in accordance with agreed priorities and business plans whilst working closely with the rest of the sales team to maximise opportunities and climb the service ladder.
- By efficiently using the company's tools such as Sales Excellence and C4C to forward plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business targets, managing personal time and productivity.
- Collaborate with the operations team to provide good after sales service to customers and achieve customer satisfaction.
- Analyze and provide timely, accurate market information to management, such as pricing situations, status of competitive activities and 'red flag' issues related to business in the region.
- Undertake proposals of assigned service products, including the calculation of sales prices by applying the discounts strategy in place and using the appropriate quoting tool.
- Develop and maintain good customer relationships at all levels within the area and ensure an excellent standard of the service is provided.
- Monitor and report on activities and provide relevant management information by updating the CRM with customer visit reports, opportunities and quotation status info.
- Cooperate with Finance department to improve the performance of receivables & overdue.
- Liaise with colleagues from other Divisions to coordinate activities where appropriate to maximize customer relationship and business outcome wherever possible.
- Attend sales meetings and ensure that all subsequent action required is undertaken.
- Undertake ad-hoc project work related to VTS, including new products and Marketing Campaigns.
- Provide Customer information/feedback on a regular basis.
To succeed, you will need
• Degree Level – University degree in a technical discipline/sales or equivalent work experience
• Minimum of 3 years working experience in an industrial environment.
Knowledge Areas:
- Understanding of what value-based selling intends for Service business
- Sound technical understanding and ability to quickly adopt to new products/technical developments
- Experience in vacuum technology is a plus, but not a must
- Working in an industrial environment, ideally with field service engineer background
- Good sales techniques and skills
Critical Skills:
• Show high commitment to customer
• Eagerness to hunt for results
• Proactive mindset and openness
• Close interaction with VTS Sales Manager and other sales engineers
• Build up relationships and network with internal and external stakeholders
• Communicate with influence
Other requirements:
• Resident in Northwest Italy (preferably Turin area)
• Excellent verbal and written Italian and B2 English minimum willing to improve
• Confident in interaction with end customers
• Achieve targets and goals as defined (Sales Incentive Plan)
• Proficient in Microsoft Office, including Word and Excel. SAP knowledge is a plus.
In return, we offer you
Start your career within the global market leader in vacuum We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it's a true fact Realize your Passion for state-of-the-art service products and a proactive sales approach You can be creative and promote your own ideas Explore challenging projects and develop your selling skills You can grow with us: we always look to develop internal candidates before checking the market and have training and development programs Access to a wide-reaching internal job market Collaborate with teams across Europe Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success. The demands of the high-tech industry and the cultural diversity in our globally active company also contribute to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.
Pioneering products. Passionately applied.
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