The Service Sales Area manager serves customers by selling service products and meeting customer needs, in the geographical area of responsibility (WEMEA). He or she serves existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
He/she maintains the customer relationship, ensures customer satisfaction and budget achievement.
The Service Area Manager will report to the Head of Service Sales Filling & Packaging and will be part of the team Global Service Support Filling & Packaging.
Responsibilities / Tasks Sell to existing and potential direct accounts as well as provide sales support to local branches/distribution partners in the Area of responsibility.Answer and respond to customer inquiries, needs and requirements.Resolve and troubleshoot complex sales and services issues of customers.Direct and oversee sales policies, objectives and initiatives of the organization in the Area of responsibility.Set short- and long-term sales strategies in the Area and evaluate effectiveness of current sales programs.Recommend product or service enhancements to improve customer satisfaction and sales potential.Establish sales objectives by forecasting and developing annual sales quotas for the Area of responsibility; projecting expected sales volume and profit for existing and new products.Determine annual sales plans in cooperation with Head of Service Sales by implementing the best marketing strategies, analyzing trends and results.Coordinate and support local branches to define best route to market and implement national sales programs by developing field sales action plans.Responsible for the implementation of sales supporting tools and concepts developed for service in his/her areas of responsibility.Contribute on service portfolio development of Global Service Support Filling & Packaging.Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies.Manage, develop, coach and motivate the local branches sales force to develop their skill to ensure that a high professional standard is achieved.Provide on-the-ground support to local branches sales force as they generate leads and close new deals.Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them.Continually develop knowledge of the business climate, applications and competition for his/her defined geography and accounts.Continually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plans. Your Profile / Qualifications Mechanical/technical background (aseptic filling/process business knowledge is preferred).Previous experience in similar role is preferred.Excellent knowledge of English and Italian language (min. C1).Fluent in Spanish, French or Arabic (would be much appreciated).Complex negotiation management.Target orientation, planning skills.Willingness to travel up to 15 days a month. Did we spark your interest?
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