Service Readiness Engineer Apply locations: Genoa
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: 534053
Job Title Service Readiness Engineer
Job Description Vue PACS is an image-management software that provides scalable local and wide area PACS solutions for hospitals and related institutions. This technology archives, distributes, retrieves, and displays images and data from all hospital modalities and information systems. Vue RIS is a system designed to improve radiology workflow.
This product provides a complex solution and technology integration with Electronic Medical Records (EMRs), Radiology Information Systems/Hospital Information Systems (RIS/HIS), and Health Level Seven (HL7) brokers to ingest patient demographic and clinical information. The system also connects to radiology modalities to ingest clinical images from various hospital departments. Vue PACS and RIS are key products in the radiology department.
Your role: Product Serviceability Improvement: Gather feedback and identify improvement opportunities to enhance product serviceability. Go-to-market materials: Create and review materials, including service documentation, customer documentation, and training packages for on-premise and cloud solutions. Service Testing and Validation: Execute service expert testing and validation plans to ensure product quality and readiness for commercialization. Global Service Coordination: Coordinate and verify WW service plans and activities with the global service community throughout the product lifecycle. Customer Support Product Plan (CSPP): Update and maintain the CSPP to ensure accurate and up-to-date service information. Service Training: Define service training requirements for assigned products or programs. First of Kind (FOK) Installations: Manage FOK installations as an SME and provide valuable feedback to stakeholders. You're the right fit if you have: Educational Background: University Degree/Master's Degree or equivalent in IT, technical field, or a related field. Experience: 1-3 years of experience in Service/Technical engineering from the healthcare industry or enterprise organizations. Cloud SW operation experience: Advantage. Language Proficiency: English language skills in addition to Italian. We kindly ask to submit your CV in English.
About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care, and Personal Health.
We're committed to building a diverse and inclusive workplace culture where people feel heard, valued, and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
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