Service Readiness Engineer page is loaded Service Readiness Engineer Apply locations Genoa time type Full time posted on Posted Today job requisition id 527633 Job TitleService Readiness EngineerJob DescriptionService Readiness Engineer
r epresenting the WW (Worldwide) service team as a global point of contact within the Enterpri se Informatics (EI) group.
Your role: Execut e the Service expert testing & validation plans required to support the commercialization programs
Coordinating and verifying the WW service plans and activities with the global service community through out t he post commercial release li fe cycle of each product .
Work closely with Service Readiness Lead role to regularly review new program s & software versions to assess the service delivery requirements , resources , and training requirements .
Work closely with Service Readiness Lead role to update and support the Customer Support Product Plan (CSPP) .
D efin e service training requirements for assigned p roduct s or programs
Gather and improve product serviceability as input for upcoming program requirements
C reat e and review commercialization deliverables including service documentation, customer documentation and training packages .
Perform validation of software releases by FCO (Field Change Order) process
Manag e the First of Kind (FOK) installation as a S ubject M atter E xpert (SME) and provid e relevant feedback to stakeholders.
I mplement improvement opportunities based on S ervice feedback associated to customer experience, product, and operation s .
Assume a SME role ( with related certification ) for third-party S oftware and solutions
Responsible for service readiness of new platform service deliverables
You're the right fit if you have: University Degree/Master Degree or equivalent in IT, technical field or a related field.
1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.
Strong ability to collaborate with internal and external stakeholders.
Strong team player attitude.
Good flexibility ad positive attitude towards changes.
English language skills in addition to italian as local language.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
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About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran
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