Ewing Outdoor Supply is looking for a Customer Service Professional to provide excellent customer service at our fast-growing landscape supply location in Naples, FL! You must have the ability to lift 50-70 lbs. and perform in a seasonal high heat situation . The ability to learn the POS (point of sale) system is a must, as well as the ability to identify products and extend a top-level customer experience. You will be provided all the training you need to be successful, so we are looking for a committed teammate with an interest in growth opportunities , who can hustle and be a great team fit.
We are proud to share our 101-year history and great family-owned culture of Ewing Outdoor Supply and we need a high-level customer service professional to join the team.
Interested parties apply below and let us see if you are a fit for our team and in our family.
Responsibilities
Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers' questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients' complaints Inform customers about new products and services Follow DOT regulations and safety standards Minimum Requirements
Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver's license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following
Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C's that make your job a career!
Career Development: To invest in your personal and professional growth, we offer a variety of training resources.
Compensation: We offer competitive market wages, great benefits, PTO & bonus potential!
Culture: We are family-owned, which gives us a unique culture, and we have fun with everything we do!
Care: We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!
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