Service Manager Industrial Vehicles (M/F)

BAUMANN have been for over 50 years specialists of Sideloaders at the forefront of new technology and equipment design.
Baumann forklifts are machines with a cutting-edge technological content and a wide range of customizations.
For our plant based nearby Verona we are looking for: Service Manager Industrial Vehicles (M/F) Essential Duties Lead the Service and spare part Dept.
Manage service-related customer concerns such as warranty issues, job scheduling, job progress, etc.
Maintain industry leading levels of customer satisfaction.
Guarantee an excellent spare parts delivery service.
Document, submit, and resolve claims with dealers.
Prepare customer repair estimates and/or quotes in a timely and accurate manner and provide follow-up.
Resolve customer disputes to ensure fair value for the customer and company.
Qualifications/Requirements Experience in industrial Equipment, Mining or Electrical/Mechanical Engineering.
Technical understanding of equipment operation / repair of heavy Machinery Equipment.
Knowledge of customers and distributors.
Languages: full proficiency in Italian and English; German or French knowledge is a plus.
Location: Cavaion Veronese (North of Italy) nearby City of Verona and Garda Lake.
Baumann is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs.
For this role you can send an email to cv(at)baumann-sideloaders(dot)com.
Or register on our website www(dot)baumann-sideloaders(dot)com.
Contract Type: Full-time, Permanent Availability: Monday to Friday Day shift Additional Compensation: Production bonus 14th month salary 13th month salary #J-18808-Ljbffr