Service Manager GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries.
Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them!
We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information Reference Number: JR-0028426 Job function: Service Position type: Full time Site: Str.
Baccelliera 54/C, 41126 Modena MO Your responsibilities and tasks: As Service Manager, you will oversee the seamless delivery of exceptional service to customers, ensuring their equipment operates at peak efficiency and reliability.
Your responsibilities will include managing a team of skilled people, implementing preventive maintenance programs, facilitating prompt resolution of technical issues, and fostering strong customer relationships.
Additionally, you will spearhead continuous improvement initiatives to enhance service quality and customer satisfaction, driving GEA's reputation as a trusted partner in the sector.
Your role and responsibilities include: Formulating and advancing a strong service strategy within the Italian territory.
Managing the internal team made up of five service support engineers and two herd specialists and the external business partner network.
Developing service skills for both business partners and the internal team.
Working closely with the Project Manager to deliver an excellent level of customer satisfaction.
Organizing the service team to optimize the second level AMS support and introducing the first level AMS support according to the overall strategy.
Functional coordination of service technicians belonging to potential own Dairy Centers.
Close contact with Headquarters in Bonen to support GEA Academy activities in Italy and sharing knowledge.
Managing potential technical issues at farm level.
Contributing to the optimization and rationalization of the stock level.
Close collaboration with Service Sales to contribute to the growth of the Aftermarket sector.
Your profile and qualifications: Your qualifications include proven expertise in service management and technical proficiency.
You have experience with navigating organizational change and fostering stakeholder engagement.
You have a track record of driving service growth and delivering results, along with a visionary leadership style.
You preferably hold a master's degree in engineering and/or business administration.
English language proficiency is mandatory.
You possess exceptional people skills and the ability to innovate while staying grounded, guiding your team with confidence.
You have a results-oriented mindset and communicate easily.
Travelling: There will be some travelling to customers and business partners within the Italian territory, occasionally in Europe.
Workplace: Modena #J-18808-Ljbffr
