Service Manager

**JOB SCOPE AND MAIN RESPONSIBILITIES**
eCommerce Service Manager will be responsible to interact with the business team, understand the SLAs and supervise the service team to support and maintain the infrastructures.
He/she will be in charge of managing service level agreements and ensuring services meet the business need.
**AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES**
- Manage the Application Maintenance team of the System Integrator / Partner
- Plan Application Maintenance releases and hotfixes
- Manage relationships with eCommerce stakeholders (Business, Operations and Services Teams)
- Track Application Maintenance KPIs and System Integrator Service Levels
- Bug/Defect triage