Responsibilities:
Ensure prompt, flexible, customer focused specialist engineering support whilst maintaining compliance with statutory, regulatory and engineering standards
Diagnose faults on complex equipment and systems utilizing the multi-disciplinary support of internal and external support to the team to produce a satisfactory solution.
Plan and carry out engineering maintenance and commissioning work associated with scientific equipment and systems in a safe, cost effective manner to ensure minimum business disruption.
Adhere to company risk assessments and methods developed in line with engineering standards and health & safety requirements.
Ensure compliance to standard operating procedures, offering suggestions on improvements, where identified.
Use technical knowledge to identify and source components and services.
Create, manage and review supporting documentation e.g., Service reports and procedures
Advise on, on request, engineering and scientific aspects of proposed equipment to be purchased in order to support client processes.
Provides on the job training to other Scientific Services staff and may train customers on utilization of equipment.
Support in maintaining the correct availability ofessential spares to support the range of equipment and systems used within the R&D facilities in a cost-effective manner.
Keeps end user appraised as to the status of the work order until completion of work
Escalates in a timely manner, any issues or concerns that arise to the relevant Engineering Supervisor
Competencies:
working in a fast paced, operational environment
3+ years post apprentice experience within the Laboratory Instrument Support sector
Knowledge of Chromatography (liquid and ion chromatography) will be a plus
Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
PC literate in Microsoft packages (Word, Excel, PowerPoint etc)
Strong relationship management and excellent communication skills/influencing skills
Ability to work to own initiative but team orientated and able to work with mínimal supervision
Strong written and verbal communication skills
Robust and assertive attitude towards achieving results and motivating team members
High customer focus
Ability to travel between sites