Onsite Customer visit for Installation & Support to resolve all technical issues Coordination with technical/software team for removing "Bugs" Coordination with sales and coordination team for all supply issues Resolve all the technical & non technical issue onsite. Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team Discussion with customer and resolve all issues Preparation of Service Reports and Issue wise MOM Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD Synchronize the same to be used as reference For all out of warrantee systems plan for AMC, in consultation with sales team Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required Educational Qualification
Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical) Preferred Candidate Profile
Service & trouble shooting of embedded systems Service & troubleshoot for pharma machinery (Primary / Secondary packaging) Service & troubleshoot for pharma process machinery Integration of system of PLC or Non-PLC base machines Ability to travel across the World Preferred Field Experience
Emerging Technology Automation Pharma Machinery People Management Negotiation Relationship Analytical and problem solving Good oral and written communication Time Management Ethical behavior Adapting to change in work environment Stay abreast with technical knowledge Problem solving Preserve the confidentiality of sensitive information Apply to Jekson Vision
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