Service Desk Technician (Brindisi, Italy)

• Logging service calls and emails in the customer CRM system;
• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.
• Producing Technical Documentation or User Manuals as required.
The resource MUST have the following skills and experience:
• Graduation from secondary school supplemented by training in IT, preferably with diploma.
• Expert knowledge of English is required (written and verbal).
The resource SHOULD have the following skills and experience:
• Experience in CRM system;
• Good knowledge of the following O365 package.
• Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision.
• Ability to write documentation & reports.
• Creativity/ability to find innovative solutions.
• Willingness to learn on the job.
Desirable certifications:
• No certification is required but related certifications are valuable.
Teleworking Options:
? Yes, up to 2 days per week.
On-Call requirements:
? One week per month (rotation is subject to the number of team members).
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