Service Desk Technician (Brindisi)

• Logging service calls and emails in the customer CRM system; • Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.
• Producing Technical Documentation or User Manuals as required.
Required Technical Skills: The resource MUST have the following skills and experience: Graduation from secondary school supplemented by training in IT, preferably with a diploma.
Expert knowledge of English is required (written and verbal).
The resource SHOULD have the following skills and experience: Experience in CRM system.
Good knowledge of the following O365 package.
Required Soft Skills: Excellent telephone manners, good interpersonal skills, and the ability to work under pressure and with minimum supervision.
Ability to write documentation & reports.
Creativity/ability to find innovative solutions.
Willingness to learn on the job.
Desirable certifications: No certification is required, but related certifications are valuable.
Teleworking Option: ? Yes, up to 2 days per week.
On-call requirements: ? One week per month (rotation is subject to the number of team members).
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