Service Desk Technician (Brindisi)

• Logging service calls and emails in the customer CRM system;
• Escalating user and support service requests when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents.
• Producing Technical Documentation or User Manuals as required.
Required Technical Skills:
The resource MUST have the following skills and experience:
Graduation from secondary school supplemented by training in IT, preferably with a diploma.
Expert knowledge of English is required (written and verbal).
The resource SHOULD have the following skills and experience:
Experience in CRM system.
Good knowledge of the following O365 package.
Required Soft Skills:
Excellent telephone manners, good interpersonal skills, and the ability to work under pressure and with minimum supervision.
Ability to write documentation & reports.
Creativity/ability to find innovative solutions.
Willingness to learn on the job.
Desirable certifications:
No certification is required, but related certifications are valuable.
Teleworking Option:
? Yes, up to 2 days per week.
On-call requirements:
? One week per month (rotation is subject to the number of team members).

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