Service Design User Research TraineeApplyRemote Type: Hybrid workLocation: MilanoTime Type: Full timePosted on: Posted 21 Days AgoJob Requisition ID: 202407_360About us:Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.The company's commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.What you'll do:You will join the team of Service Design User Research and report directly to the Service Design User Research Associate Manager.You will have the opportunity to be involved in user research activities for online and retail products and services.
You will help Sisal understand users' needs, thus contributing to making our offer more inclusive and suitable for everyone.
You will connect qualitative and quantitative data, and spread insights to stakeholders to fuel improvement and innovation.
You will help our team build and manage personas and customer journeys.
You will work closely with the design team, product owners, voice of customer team, and analytics team to support all of them in crafting the best Sisal experience.Who you are:You have a degree in Service Design, Psychology, Cognitive Science, or similar.You have excellent knowledge of service design tools and research methods.You are proficient in English and Italian, both spoken and written.You are flexible and resilient under pressure, proactively identifying new solutions/opportunities when something changes and does not stick to the original plan.You know how to build relationships with your teammates and find opportunities to bring people together.Preferably, you also have:Previous experience in conducting user interviews and behavioral analysis.Basic knowledge of Office Suite (Power Point, Word, Excel, Outlook), Survey tools (e.g., Optimal Workshop, Microsoft Forms or similar), Miro, and Figma.What we offer you/you can expect from us:Internship.Hybrid work.An inclusive place to work.Company-Owned Devices: laptop and business mobile phone.Meal Allowance.Supplemental Health Insurance.Looking for a role that can support your learning and career goals:Psychological well-being: online meditation courses, medical online service, counseling service thanks to the support of certified psychologists and coaches.Continuous learning for soft and hard skills (e.g., learning platform; managerial learning to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth).Support for parents, children, and financial aid for mothers.Volunteering during your working hours.Equal OpportunitySisal is an Equal Opportunity Employer.
Diversity and Inclusion are fundamental values for us.
We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity, and expression.Location: Milan #J-18808-Ljbffr
