Service Customer CoordinatorSERVICE CONTRACT COORDINATOR Introduction ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing, and research and development. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day. Who you are? We are looking for a Service and Customer Coordinator who will coordinate technical assistance and process incoming customer claims.
About the job Your main activities will be:
Become the inbound point of contact for all technical support requests from customersManage and record all claims from customersPerform a preliminary technical analysis of the issues, responding directly rather than with the collaboration of technical departmentsConstantly analyze all incoming claims, providing constant feedback to the engineering in order to improve the productPlanning interventions of technicians at the end customerProduce reports and statistics on the periodic trend of customer claimsWhat you know 3-5 years of experience as a field service engineer for end customers in start-up activities of mechanical and electrical troubleshootingGeneral knowledge of programming PLC (Siemens Step7, Tia Portal; Rockwell Rs Logix5000)Degree or graduation in mechanical or electrical engineeringGood knowledge of English, basic knowledge of Spanish (appreciated)Ability to work in a team and problem-solvingPLEASE SEND CV IN ENGLISH
About UsWith the purpose of accelerating success for our customer, people, and planet, Alfa Laval has developed products since 1883. Alfa Laval is today a world leader within the key technology areas of heat transfer, separation, and fluid handling. Our company was founded on a single brilliant invention, and innovation remains at the heart of everything we do. With more than 3700 patents, we provide worldwide solutions in areas that are vital to society both today and for the future.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.
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