With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.
At Getinge we exist to make life-saving technology accessible for more people.
To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career?
You just found it.
Job Overview The Service Coordinator is responsible to manage his team of FSEs in order to guarantee the proper field service activities.
He/she also responsible to perform filed service activities in agreement with the customer and QRC requirements.
Job Responsibilities and Essential Duties A list of the main responsibilities and percentage of time spent in each responsibility or group of responsibilities: Field Service Engineers management (50%) Lead, direct and develop people to achieve established goals and ensure their growth as responsible leader Plan and distribute the FSEs activities Develop and secure technical competences and qualification of the team in accordance with the QRC (training and certification program) Definition of FSEs Objectives and priorities fixing the appropriate KPIs Monitor and guarantee a high Customer Satisfaction level Field service activities (50%) Perform the field service activities on customer sites such as maintenance, installation, FSCA, site inspection Provide the proper documentation to customer after each activity Report complains timely and support the follow up Minimum Requirements Technical high school diploma or technical degree 3 years' experience in similar role on technical field activities Required Knowledge, Skills and Abilities Fluent Italian and fluent English Microsoft Office package Product technical knowledge Technical problem solving attitude Planning competences Customers centricity approach Analysis competence related to workload distribution People management competences Good organizational skills Team Oriented Supervision/Management of Others The position has direct reports as per current organizational chart Internal and External Contacts/Relationships Main contacts, internal: Customer Service, Tender & Offer, Sales, Marketing, QRC Main contacts, external: Customers, Sales Representatives, rarely Subcontractors Environmental/Safety/Physical Work Conditions Ensures environmental consciousness and safe practices are exhibited in decisions Use of computer and telephone equipment and other related office accessories/devices to complete assignments May work extended hours during peak business cycles Travel requirements Location: Centre South Report to: Area Service Manager Centre South About us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.
The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science.
Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
