Responsibilities / TasksThe main focus of Service Development is:Analyze the existing Service Portfolio.Develop a comprehensive Service Portfolio including benchmarking Best in Class competitors and peers.Grow the Service revenues and increase profitability.Enhance the success of our Customers to facilitate our Success.Share and promote the selected service products with Region & Countries.Expected ResultsComplete the Service Portfolio in PEM to become the Best-in-Class and a benchmark for others.Increased profitability and turnover of service business.Improved customer satisfaction increasing Pavan service portfolio offer.Your Profile / QualificationsYour SkillsUniversity degree is recommended, technical or commercial area.Good communication, interpersonal and presentation skills, able to communicate / deal professionally with both internal and external customers.Good negotiation skills.Able to demonstrate success and experience managing major accounts, customers, and contracts.Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches.Creative and unafraid of challenges and changes.Independent, service-driven, and open-minded; works well in teams.Fluent in English, knowledge of other languages is an advantage.Previous experience > 5 years in Service Sales/Support is preferred.Knowledge of SAP is highly recommended.Entrepreneurial and Leadership Competencies, as demonstrated by:Does not lose ground and does not abuse power, even in difficult situations.Treats people with respect, irrespective of their status, hierarchy level, heritage, or personal background.Expresses personal convictions, standards, and values in her/his own conduct.Attributes success not only to her/his own performance.Straightforward, direct, and respectful: Walks the talk.Maintains effective performance, not only under normal circumstances, but also under subjectively perceived high workload pressure.Is always open for new things and builds on proven success strategies.Develops solution options, even in complex situations or when under pressure.Is able to simplify complex issues, to focus on the essentials and assess situations from the next higher perspective.Values creativity and innovation and consistently develops her/his own potential.Recognizes his employees' strengths and unselfishly promotes their career.Clear perspective of the future, can anticipate future consequences and trends accurately, can create competitive and breakthrough strategies and plans.
Committed to course of action to achieve long-range goals and influences others to translate vision into action.Keeps the organization's mission, vision, and values at the forefront of strategic decision-making.Builds up effective teams and creates team culture, promotes and develops innovative solutions and thinks visionary, actively addresses an exchange of opinions when solving a problem, can facilitate brainstorming.Cultural sensitivity.Interpersonal Skills:Possesses, acquires, and maintains the technical/professional expertise required to perform tasks effectively and to create client/customer/stakeholder solutions.
Technical/professional expertise is demonstrated through problem-solving, applying professional judgment, and competent performance.Makes customers and their needs a high priority focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind.Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions.
Uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.Did we spark your interest?Then please click apply above to access our guided application process.#J-18808-Ljbffr
