**Job Title**:
Service Business Manager
**Please submit your CV in English**
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.
Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are.
We are 80,000, wonderfully unique individuals, with two things in common.
An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.
It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.
That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips' purpose has never been more relevant.
So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.
**As a Service Business Manager **you will lead the overall business strategy creation and operational execution of a Services business across Businesses within a zone with particular attention to the Multi Vendor Services.
- CS business planning with the respective businesses and execution and for the financial performance of that business
- Go to market strategies, portfolio Services standalone Business and cross Business, support cluster Business Marketing and Sales in creation of integral value propositions driving profitable growth
**You are responsible for**
- Driving business strategy creation and execution for a specific Business or Business Group in the Zone
- BMC planning process for Services across all Businesses in the Zone and the local execution of the BMC-plans
- The topline in the Services Zone P&L and delivering on the financial commitments in the AOP
- Responsible for management of team of Services account managers across Zone (dotted line)
- Leveraging the business and partnership relationship to retain and building toward a full Philips solution and product portfolio standardization.
Identify and operationalize relevant eco-systems and partnerships.
- Developing local go-to-Zone strategies (Segmentation, Targeting, Positioning, Portfolio definition, pricing, and promotion) for Services standalone business and supports the BMM in the creation of integral (equipment + service) value propositions to drive profitable growth
- Owning the Services integral portfolio and responsible for end to end management of Services pricing.
Responsible for price setting and realization, governance & performance control mechanisms.
- Driving customer satisfaction and loyalty by aligning the necessary resources within the Zone
End to end ownership of all Services commercial tooling & processes necessary for configuring, pricing, quoting of integral value propositions, as well as end to end ownership of all tooling necessary for account / recurring revenue analysis.
Responsible for driving visibility into Services business in the Zone.
- Interface with the Business Group/M2O
Responsible for Zone introduction of new Services
**You are a part of **Service Operations reporting to the Zone Services & Solutions Delivery Leader
**To succeed in this role, you'll need a customer-first attitude and the following**
- At least 5 years of relevant experience from Healthcare/ Tech related industries
- Strong business management acumen
- Delivering results and meeting customer expectations
- Entrepreneurial and commercial thinking
- Ability to formulate strategies and concepts
- Learning and managing information
- Leading and supervising cross functional teams
- Persuading and influencing
- Strong communication and interpersonal skills, incl.
ability to effectively communicate with C-level
- Proven ability to drive change
- Ability to perform effectively and lead in a complex matrix environment
- Strategic analysis (understanding of approach & tools)
- Good English skills
**In return, we offer you**
Endless opportunities to learn and develop your career in the directions to which you aspire.
Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already.
**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.
We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the mo